Return & Exchange Policy

Conditions for Return:
1. Return of products is allowed within 30 days from the date of signing
2. Item must be in original packagin.
3. Item must not have been installed or used.
4. Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken.

Refund Time:
We will process the refund within 3 working days after receiving the returned goods.

How to Return:
1. Contact customer support via email: service01@hi-hyperlite.com, then we will provide the return shipping address by email.
2. Ship items back to the address provided by our support team.

Return Shipping Fee:
1. We Hyperlite provides return shipping lanel within 30 days.
2.Customers send the lights back and pay the shipping fee by themselves beyond 30 days.
3. Hyperlite will not charge any poundage.

Exchange:
1.We offer a free exchange or refund service within 30 days.
2.30 days to a year, the quality of the product itself, we provide free return and replacement service.
3.We don't provide replacement service for one to five years, but we can officially enjoy after-sales service.

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