How do I know it's safe to submit my credit card number?
hi-hyperlite.com takes our customers' security seriously. Credit card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement with an Account Manager at (855) 688-7879.
How do I cancel my order?
If you wish to cancel your order, contact service@hi-hyperlite.com or call (855)688 7879 6AM-6PM (PST) during normal business hours. The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.
What methods of payment does hi-hyperlite.com accept?
At Hi-Hyperlite.com, we provide a range of secure and convenient payment options to complete your purchase.
Credit & Debit Cards
We accept all major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
JCB
Digital Wallet & Flexible Payments
PayPal: Securely pay using your PayPal account balance, linked bank account (via ACH), or credit cards.
Buy Now, Pay Later: Split your purchase into manageable installments with our partners:
Afterpay
Klarna
Shopping on Amazon?
Please note that purchases made through our Amazon store are processed via Amazon Pay, which offers its own set of payment options, including major credit/debit cards and ACH transfers.
How fast can hi-hyperlite.com deliver my order?
To optimize delivery speed, we may strategically split your order from our fulfillment centers in CA, TX, and Amazon. Some large items may also be shipped on a pallet.
Standard in-stock delivery is 5-7 business days. For urgent timelines, please contact us to confirm availability and explore expedited shipping solutions.
How can I track my order?
Amazon order: please contact amazon online customer service or call
hi-hyperlite.com website order: please go order track or contact our customer service for help.
What happens if my order is lost or damaged?
hi-hyperlite.com employs professional packers and shipping technicians experienced and trained in the shipment of glass. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.
Will hi-hyperlite.com sell my name and address to other companies?
Never! Customer information provided is used solely by hi-hyperlite.com to serve our customers in the best and most efficient manner possible. Your security is important to us and we do not sell our mailing list to anyone. For more information, read our privacy policy.