Frequently Asked Questions (FAQ)
Frequently Asked Questions
How do I know it's safe to submit my credit card number?
hi-hyperlite.com takes our customers' security seriously. Credit card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement with an Account Manager at (855) 688-7879.
How do I cancel my order?
If you wish to cancel your order, contact your Account Manager or the Customer Service Department during normal business hours. The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.
What methods of payment does hi-hyperlite.com accept?
Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by cashier's check, money order, or personal check are also acceptable providing the order is placed directly with an Account Manager. Please note an order paid with a personal check will be held until all funds are available resulting in an order processing delay of up to 3-weeks.
How fast can hi-hyperlite.com deliver my order?
Provided all product ordered is in stock, orders typically deliver in 5 to 7 business days. For more immediate delivery needs, please contact an Account Manager to confirm product availability and shipping method options. We ship from hi-hyperlite's amazon warehouse which assures fast delivery.
What happens if my order is lost or damaged?
hi-hyperlite.com employs professional packers and shipping technicians experienced and trained in the shipment of glass. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.
Will hi-hyperlite.com sell my name and address to other companies?